Return Policy

• Standard Return Policy Return for refund (original purchase price only, shipping and handling is NOT refundable): 10 days from the Invoice date Return for replacement: Within 10 days from the Invoice date   Unless another return policy is indicated on the item, products sold by Wormswrangler.com are covered by the following Standard Return Policy. All products covered under this Standard Return Policy are backed by a 10-day Money Back Guarantee. You may return the item(s) to us within 10 days of your purchase for a full refund for ANY REASON. Whether the product is defective, you simply changed your mind, or are just not satisfied with the product that you received; you are welcome to send it back to us for an exchange OR A REFUND. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances. There is a 20% restocking charge deducted from your refunded purchase price. Wormswrangler.com in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective. Worm Return Policy Worms cannot be returned. We have a live guarantee delivery warranty. If you worms do not arrive in good condition contact wormorders@wormswrangler.com for a replacement shipment. Special Return Policy Return for refund (original purchase price only, shipping and handling is NOT refundable): 10 days from the Invoice date. Return for replacement: No replacement is offered 20% restocking fee may apply   All returns under Special Return Policy requires an RMA (Return Merchandise Authorization) number. All items returned without RMA number will be refused. Please email CS@wormswrangler.com for RMA number. All returns under Special Return Policy must include the following: 1. Original packaging (manufacturer's box, plastic bags, etc.) 2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status. 3. Valid Return Merchandise Authorization (RMA) is REQUIRED on every return package. You can obtain the RMA number by contacting us at CS@wormswrangler.com  with your Invoice Number or Order Number. 4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction. 5. The return must be complete and include all accessories . 6. Manufacturer documentation (manuals, warranty cards, registration information, etc.) The RMA number must be written on the invoice or a copy of the packing slip included in the return. The RMA number must NOT be written on the original manufacturer's packaging. Items received with any writing on the original manufacturer's packaging will be refused and returned to you at your cost and without credit approval. All items have to be received within 30 days of the Invoice Date. Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse. All products are subject to a 20% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products. Defective products can only be returned for a refund at the products purchasing price. The purchase price will be credited to the method of payment that was used for the original purchase. Wormswrangler.com  in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.